Original Article

The Complaints of Patients and Their Relatives About Emergency Service


  • Behçet Al
  • Cuma Yıldırım
  • Pınar Yarbil
  • Hasan Kılıç
  • Şahin Kartal
  • Suat Zengin

Received Date: 19.03.2012 Accepted Date: 02.05.2012 Eurasian J Emerg Med 2012;11(3):141-145


We aimed to evaluate the complaints of patients and their relatives concerning emergency service staff in the present study.

Materials and Methods:

The written application complaints reported to the Emergency Department of the Medical School in GaziantepUniversity between 1 November 2009 and 30 January 2011 were studied prospectively. In the present study, the gender and jobs of complainants, admission time and reason for admission to the emergency department, the complainants’ dissatisfactions, the staff who were complained of, treatments, and the office where the complaints were applied to, the result of complaints, and the punishment that was approved were evaluated.


Of the complainants, 47.6% were male (n=10), and 52.4% (n=11) were female. Housewives complained most (28.6%). Of the patients, 23.8% applied a second time to the emergency department in the same day. The patient group that complained most (23.8%) had stomach trouble. Insufficient care was the major (23.8%) cause of dissatisfaction. The complainants gave the name of staff in 47% of cases that they complained of in their complaint application. The majority of (62%) complaints were delivered to the complained department dependent on the chief of staff and the assistants were complained of most (47.6%). Two investigations were opened on all doctors, and a “warning punishment” was given to them for just r one complaint.


The emergency staffs are complained about by the patients and their relatives whose examinations and treatments were delayed due to the condition being considered simple.

Keywords: Simple sickness, complaint, emergency service staff, warning punishment